Terms and Conditions

Contact address: Aleksandrowska 81, 95-073, Jedlicze A, Poland
E-mail address: shop@mamushie.com
Phone number: 606-572-455 (customer telephone service hours – in the Contact tab).
Contact point for communication with the authorities of the EU member states, the European Commission, the Digital Services Council: shop@mamushie.com. Communication may be conducted in Polish.

Chapter 2. Technical Requirements
To use the Store it is necessary to have:
a computer or other device with a web browser;
access to the Internet;
an active email address.

Chapter 3. Personal Data
The administrator of the personal data of the Store's customers is the Seller.
All information concerning the processing of personal data of customers, as well as other persons using the Store's website, can be read in the Privacy Policy.

Chapter 4. Conclusion of the Sales Contract, Customer Account
The Store allows the purchase of goods (hereinafter "Goods"), displayed on the Store's website, in two modes:
without registration;
with the creation of an account in the Store.
In both cases, in order to place an order, the selection of Goods in the Store must be made, added to the "Cart" with the appropriate button, and the order procedure continued by selecting the appropriate options (delivery and payment methods).
Information about products in the Store, i.e. descriptions and prices, constitute an invitation to conclude a sales contract within the meaning of Article 71 of the Civil Code, in accordance with the terms of the Regulation.
The condition for placing an order is to fill in all required data necessary to perform the contract in the order form and, optionally (at the customer's request), also data to generate a VAT invoice.
If the customer decides to create an account in the Store (hereinafter "Account"), registration is one-time, and the email address and password chosen by the customer are the basis for later logging in. Details of the digital service of Account management provided by the Seller are available below in the Account Regulations. After logging into the Account, the customer has access to the history of their orders, and in subsequent orders does not have to fill in the order form with personal data again.
The customer may at any time resign from having an account without incurring any costs. To do so, they must send their resignation to the email address: shop@mamushie.com.
Approval by the customer of the order by clicking the "Buy and Pay" button (or other equivalent wording) means:
submitting to the Seller an offer to purchase Goods according to the options selected in the order and in accordance with this Regulation,
acceptance of the obligation to pay the price of the Goods and the cost of their delivery.
The sales contract (hereinafter the "Contract") is concluded at the moment the Seller accepts the order for execution (acceptance of the customer's offer), about which the Seller informs by an email message confirming acceptance of the order for execution.
In case of inability to execute the order for the Goods (in whole or in part), the Seller will inform the customer - the Contract is not concluded then. The Seller will simultaneously inform the customer about the existing possibilities for other ways of executing the order, e.g. partial fulfillment or waiting for the Seller to replenish stock. If the order was previously paid by the customer and cannot be fulfilled, the Seller shall immediately refund the payments made by the customer (proportionally to the scope of order cancellation).
The Seller provides the customer with confirmation of the conclusion of the Contract on a durable medium no later than at the moment of delivery of the Goods.
The Store is not responsible for non-delivery or delay in delivery caused by the customer providing incomplete/incorrect delivery address or missing other data necessary for order fulfillment.
The Seller reserves the right to suspend order execution if the customer provided untrue data or if the data raises justified doubts about their accuracy. In such a case, the Seller (if possible) will attempt to contact the customer to verify the accuracy of the data provided.

Chapter 5. Prices and Payment Methods
Prices of Goods are given in Polish zloty (PLN) and in gross amount, i.e., including VAT.
The cost of delivery of Goods is given separately in the Store cart, depending on the delivery method chosen by the customer.
Available payment methods are described on the Store website in the "Payment Methods" tab and presented to the customer at the ordering stage (in the cart).
The Store offers the following payment methods:
traditional bank transfer to the Seller's account
fast electronic transfer / BLIK / payment with a so-called virtual wallet - via the payment platform:
Przelewy24
payment by card: Visa, Visa Electron, MasterCard, MasterCard Electronic
cash on delivery (COD)
deferred payment – via the operator indicated at the ordering stage
If the customer chooses payment by ordinary bank transfer, payment for the order should occur within 3 days from placing it. If payment is not made within the above deadline, the Contract is considered not concluded. The previous sentence does not apply when the Seller offers customers deferred payment / installment payment through an external partner.

Chapter 6. Delivery of Goods
Delivery of Goods takes place according to the customer's choice:
via courier company
to InPost parcel lockers
Except for Goods collected personally by the customer, the order is considered fulfilled at the moment the shipment is handed over to the customer (entrusting the shipment to a carrier engaged in transport). The exact actual delivery date is determined by the carrier.
Goods are shipped by the Seller within 7 working days, unless another date is clearly indicated in the product description during ordering by the customer. Detailed fulfillment times are given on the Store website in the "Order Fulfillment Time" tab.
The Seller normally handles orders within the territory of the Republic of Poland at the cost indicated on the Store website in the "Time and Delivery Costs" tab. Shipping abroad is possible at the cost indicated on the Store website or costs individually agreed with the customer.

Chapter 7. Withdrawal from Contract
A customer being a consumer or entrepreneur mentioned in Article 7aa of the Consumer Rights Act (hereinafter the "Privileged Entrepreneur") has the statutory right to withdraw from the sales contract of the Goods within 14 days from receipt, without giving a reason, subject to exceptions mentioned below.
To meet the deadline for withdrawal, it is sufficient for the customer to send, within the above time, a statement:
electronically to the address: shop@mamushie.com or
in writing to the address: Aleksandrowska 81, 95-073, Jedlicze A, Poland
The withdrawal statement may be made according to the form - Download form template. Use of the form is not mandatory. The Seller will promptly send the customer confirmation of receipt of the withdrawal statement by email.
Then, within the next 14 days, the customer should return the returned Goods at their own cost to the postal address Aleksandrowska 81, 95-073, Jedlicze A, POland
The Seller will immediately, no later than within 14 days from receipt of the withdrawal statement, refund the customer:
the price of the Goods;
the costs of the original shipment of the Goods to the customer according to the cheapest usual delivery method offered in the Store.
The Seller may withhold the refund until the Goods are received back or until the customer provides proof of dispatch.
The refund will be made using the same payment methods as used by the customer in the original transaction, unless the customer has explicitly agreed otherwise.
The customer is responsible for the reduction in value of the returned Goods if they used the Goods in a way other than necessary to establish the nature, characteristics and functioning of the Goods before submitting the withdrawal statement.

Chapter 8. Exceptions from the Right of Withdrawal from the Sales Contract of the Goods
The right of withdrawal does not apply to Contracts for the delivery of Goods:
not prefabricated, produced according to the specification of the consumer / Privileged Entrepreneur or intended to meet their individual needs (customized goods);
subject to rapid spoilage or with a short shelf life (perishable goods);
delivered in a sealed package, if the package was opened by the customer and the Goods cannot be returned after the package is opened due to health protection or hygiene reasons (Goods packed for hygiene reasons);
sound, visual recordings or computer programs delivered on a physical carrier (e.g. CD) in a sealed package, if the package was opened after delivery;
which, after delivery, due to their nature, are inseparably combined with other goods (e.g. building materials if used);
newspapers, periodicals or magazines, except for subscription contracts (paper press);
the price of which depends on fluctuations in the financial market not controlled by the Seller, which may occur before the withdrawal period expires;
alcoholic beverages whose price was agreed upon when concluding the sales contract and whose delivery can occur only after 30 days and whose value depends on market fluctuations not controlled by the Seller.

Chapter 9. Complaints
The Seller is obliged to deliver to the customer Goods compliant with the Contract.
Towards consumers and Privileged Entrepreneurs, the Seller is liable for conformity of Goods under the Consumer Rights Act. For other customers, the Seller is liable under civil law.
Complaints can be submitted:
in electronic form to the address: shop@mamushie.com
or in written form to the address: Aleksandrowska 81, 95-073, Jedlicze A, Poland
The Seller will consider the complaint in the form it was submitted (in writing or by e-mail) within 14 days of receiving the complaint.
In case of dissatisfaction with the way the complaint is handled by the Seller, the consumer and Privileged Entrepreneur may (independently of ordinary court proceedings) also use out-of-court methods of complaint resolution and claim enforcement.
For this purpose, they may:
contact the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings to amicably resolve the dispute,
use the help of the county (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection,
apply to the permanent consumer arbitration court for resolution of the dispute arising from the concluded contract,
use the ODR platform (Online Dispute Resolution), which is used for online settlement of disputes between consumers and entrepreneurs where the dispute concerns obligations from contracts concluded via the internet. More information on the ODR platform is available at https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks. Note! This platform does not accept new complaints from March 20, 2025, and its operation will end on July 20, 2025.
Additional information on out-of-court complaint handling and claim enforcement methods can also be obtained from the Office of Competition and Consumer Protection website: https://polubowne.uokik.gov.pl/.

Chapter 10. Product Reviews
In the Store, the customer can add a review of the product (hereinafter "Reviews").
This functionality is available only to customers who have an Account and are logged in.
Reviews added by the customer must be lawful within the meaning of the Digital Services Act (DSA) and consistent with good morals, which means Reviews may not include:
unlawful content;
content contrary to good morals, especially containing offensive, pornographic content, insulting religious feelings, inciting racial, ethnic, religious hatred;
infringement of others' rights, including copyrights and privacy rights;
content or graphic elements of a commercial or advertising nature concerning products other than those offered in the Store.
The Seller and/or the provider of the external customer satisfaction/review program may moderate Reviews, which means that Reviews inconsistent with the Regulation will not be published or may be removed.
In case of blocking or removal of a Review, the Seller will inform the customer, providing a justification. In such case, the customer may appeal according to the rules described in Chapter 10, point 6 of the Regulation.
Appeals against decisions concerning Reviews (hereinafter "Appeals") can be submitted:
electronically to the address: shop@mamushie.com
or in written form to the address: Aleksandrowska 81, 95-073, Jedlicze A, Poland
The Seller will immediately confirm receipt of the Appeal electronically (if the person submitting the Appeal provided the Seller an email address). The Seller will consider the Appeal in the form it was submitted (in writing or email) within 14 days of receipt.
Anyone visiting the Store can submit to the Seller a notification (hereinafter "Notification") if they believe that unlawful content as defined by the Digital Services Act (DSA) or content contradictory to the Regulation has been posted in the Reviews. Notifications should be submitted electronically to the address: shop@mamushie.com.
The Seller will immediately confirm receipt of the Notification electronically. The Seller will consider the Notification within 14 days, providing justification. Against the Seller's decision on the Notification, the person submitting it may appeal according to Chapter 10, point 6 of the Regulation.
If dissatisfied with the way the Seller resolves the Appeal, the person submitting the Appeal may use out-of-court dispute resolution methods mentioned in the Digital Services Act (DSA).
The Seller is not responsible for Reviews posted in the Store by customers, provided that:
the Seller does not have knowledge that the Review is unlawful content;
immediately takes appropriate actions to remove or block access to unlawful content once it becomes aware or receives notice, in particular promptly considers Notifications.

Chapter 11. Final Provisions
Polish law applies to Contracts concluded in the Store. The Agreement is concluded in Polish.
None of the provisions of the Regulation excludes or limits consumer (and Privileged Entrepreneur) rights resulting from legal regulations.
The Seller may change the Regulation at any time, with changes applying to orders placed after the publication of the new version of the Regulation, and in the case of (i) previously concluded contracts for digital or electronic services, and (ii) customers having an Account in the store - the customer will be notified about the change and the possibility of not accepting the new content.
The Regulation is effective as of 27-09-2025.

Account Regulations
in the Mamushie.pl store
Chapter 1. General Provisions, Contact with the Seller
This Account regulation ("Account Regulation") defines the rules and conditions for the use of the customer account ("Account") in the Mamushie.pl online store ("Store").
This Account Regulation constitutes the regulation of an electronic service within the meaning of the Act on providing services by electronic means. The Account service is an additional and ancillary service to the main activity of the Seller, i.e., offering customers the purchase of Goods. The Account management service is free of charge.
The Account Regulation supplements the Store Regulation. In matters not regulated in the Account Regulation, the provisions of the Store Regulation apply to this service.
The contact details of the Seller regarding the Account service are the same as for the Store:
Aleksandrowska 81, 95-073, Jedlicze A, Poland
e-mail: shop@mamushie.com
tel.: +48606572455

Chapter 2. Technical Requirements and Functionalities of the Account Service
The technical requirements for using the Account service are the same as for using the Store and are indicated in Chapter 2, point 1 of the Store Regulation.
By using the Account, the Store customer can:
save and store their personal data (including delivery address) on the Account, which allows making subsequent purchases in the Store without having to fill in the address form again,
view their order history,
view the status of order fulfillment.

Chapter 3. Contract for the Provision of the Account Service, Withdrawal from the Contract, Resignation from the Account
Creating an Account by the customer is equivalent to concluding a contract for the provision of an electronic service for an indefinite period. The customer may resign from having an Account at any time without giving a reason. To do this, contact the Seller electronically at shop@mamushie.com. The customer also has the statutory right to withdraw from the contract for the provision of the Account service within 14 days from its conclusion.

Chapter 4. Complaints
The Seller is responsible for the conformity of the Account service with the contract towards consumers and Privileged Entrepreneurs in accordance with the Consumer Rights Act. For other customers, the Seller is responsible under the civil code.
Complaints regarding the Account service may be submitted to the Seller according to the procedure provided in Chapter 9, points 3-5 of the Store Regulation.
In case of dissatisfaction with the way the Seller handles the complaint, it is also possible to use out-of-court methods of complaint resolution and claim enforcement according to the procedure described in Chapter 9, points 6-7 of the Store Regulation.

Chapter 5. Personal Data
Full information on the processing of the Store's customers' personal data, including for the purpose of providing the Account service, is available in the Privacy Policy.

Chapter 6. Changes to the Account Regulation
The Seller may make changes to this Account Regulation on the terms set out in Chapter 11 point 3 of the Store Regulation. If the customer does not accept the new wording of the Account Regulation, they may terminate the contract for the provision of the Account service (contacting the Seller electronically) with a 14-day notice period.

Newsletter Regulation
in the Mamushie.pl store
Chapter 1. General Provisions, Contact with the Seller
This newsletter regulation ("Newsletter Regulation") defines the rules and conditions for the provision by the Seller ("Seller") – owner of the Mamushie.pl online store ("Store") – of the so-called newsletter service.
A newsletter is a cyclical electronic message sent by the Seller to the e-mail address of a person who has given appropriate marketing consent ("Subscriber"). These messages contain in particular commercial information about the Store and the Seller. These messages may also contain other content related to the Seller's activities, the Store's industry, or educational content that the Seller considers interesting and useful for customers or potential customers of the Store ("Newsletter").
This Newsletter Regulation constitutes a regulation of an electronic service within the meaning of the Act on providing services by electronic means. The Newsletter service is an additional and ancillary service to the Seller's main activity, i.e., offering customers the purchase of Goods. The Newsletter service is free of charge.
The Newsletter Regulation complements the Store Regulation. In matters not regulated in the Newsletter Regulation, the provisions of the Store Regulation apply to this service.
The Seller's contact details regarding the Newsletter service are the same as for the Store:
Aleksandrowska 81, 95-073, Jedlicze A, Poland
e-mail: shop@mamushie.com
tel.: 606572455

Chapter 2. Technical Requirements and Functionalities of the Newsletter Service
To use the Newsletter service, it is necessary to have:
a computer or other device with software that allows receiving email messages,
an active email address,
Internet access.
By using the Newsletter, the Subscriber can receive from the Seller email messages containing among others:
information about news and promotions in the Store,
discount codes and/or information about other special benefits for Newsletter subscribers,
other content related to the Store and the Seller's activities, the Store's industry, or educational content which the Seller considers interesting and useful for customers or potential customers of the Store.
The Seller does not guarantee or declare a specific frequency of sending the Newsletter. The Seller decides on the sending time and the content of commercial information contained in the Newsletter.

Chapter 3. Contract for the Provision of the Newsletter Service, Withdrawal from the Contract, Resignation from the Newsletter
The conclusion of a contract for the Newsletter service may occur:
when a person visiting the Store fills out the appropriate form on the Store's website, providing their e-mail address to receive commercial information,
when placing an order in the Store – if the customer agrees to receive commercial information by ticking the appropriate checkbox in the Store cart.
The Seller may – as an incentive to subscribe to the Newsletter – offer potential Subscribers a bonus (gift, so-called lead magnet) in the form of a discount code, digital content (e.g., free e-book), or other benefits for the subscriber related to the store's activity (e.g., one-time free delivery of Goods) ("Bonus"). Information about the Bonus granted in connection with subscribing to the Newsletter is then found on the Store's website.
The Bonus is delivered to the Subscriber at the e-mail address provided during subscription, immediately after the conclusion of the Newsletter service contract. The Bonus is provided in an appropriate digital form (e.g., a link allowing the download of the e-book, discount code, code to enter in the appropriate field of the Store cart to receive free delivery).
The contract for the provision of the electronic Newsletter service is concluded for an indefinite period. The Subscriber may unsubscribe from the Newsletter at any time without giving a reason. To do so they must:
click on the appropriate link contained in each message sent as part of the Newsletter or
contact the Seller electronically.
The customer also has the statutory right to withdraw from the Newsletter service contract within 14 days from its conclusion.
The Seller may cease providing the Newsletter service at any time, about which all Subscribers will be notified.
If a Subscriber does not open messages sent by the Seller as part of the Newsletter for longer than 1 year, the Seller (after additional advance notice) stops providing the Newsletter service to that Subscriber.

Chapter 4. Complaints
Towards consumers and Privileged Entrepreneurs, the Seller is responsible for the conformity of the Newsletter service with the contract pursuant to the Consumer Rights Act. For other customers, the Seller is responsible under civil law.
Complaints related to the Newsletter service may be submitted to the Seller according to the procedure provided in Chapter 9, points 3-5 of the Store Regulation.
In case of dissatisfaction with the way the Seller handles the complaint, there is also the possibility to use out-of-court methods of complaint resolution and claim enforcement, according to the procedure described in Chapter 9, points 6-7 of the Store Regulation.

Chapter 5. Personal Data
Complete information on the processing of the Store customers' personal data, including for the Newsletter service provision, is available in the Privacy Policy.

Chapter 6. Changes to the Newsletter Regulation
The Seller may make changes to this Newsletter Regulation on the terms indicated in Chapter 11, point 3 of the Store Regulation. If the Subscriber does not accept the new wording of the Newsletter Regulation, they may terminate the contract for the Newsletter service with a 14-day notice period (contacting the Seller electronically) or immediately (in the manner indicated in Chapter 3, point 3 of the Newsletter Regulation).